Property managers have a lot on their plate. They’re constantly checking on the properties they manage, making sure everything is fine and that maintenance is being done as scheduled. They’re also often busy with tenants who need repairs or are going through an emergency.
There are things that property managers wish tenants knew to make their lives so much easier. Tenants shouldn’t call property managers unnecessarily or with problems like how the neighbor’s dog won’t stop barking.
Tenants need to know that every property manager wants them to call as soon as possible if there’s an emergency. As a tenant, you should be able to contact your property manager immediately without any delay if there’s a fire, security issue, or water damage. Urgent interference will be needed from the property manager in order to guarantee your safety and that of the property.
Apart from emergencies, you should try and select an appropriate time to call. For example, the vast majority of property managers want you to call early in the morning. It’s not a very busy time of the day and it gives them a chance to get whatever it is you want. Deciding to call at 5 pm on a Friday isn’t optimal for anyone involved.
Tenants shouldn’t delay calling property managers for repairs or maintenance. If something breaks on Tuesday, don’t wait until Thursday or Friday to call and report it. Reporting a problem on Tuesday gives the property manager time to have it fixed on Wednesday or Thursday. On the other hand, reporting it at the end of the week will increase the cost of repairs as the handyman will have to work on the weekend or at night. If it’s not something urgent, then the repairs might be delayed to the following week and that could be a problem for the tenant.
Property management companies that offer 24-hour customer service don’t want tenants calling about very mild problems. Customer service is mostly there to assist with simple things like property rules or pool hours, but there’s nothing they can do about the dog next door barking non-stop. It’s not really the property manager’s job to deal with such an issue and calling repeatedly in the middle of the night won’t get him or her to call the tenant.
Don’t expect your property manager to bend or break the rules for you. They’re going to do whatever they can to make your stay as comfortable and convenient as possible, but that’s as long as what you want is within the rules. Tenants shouldn’t expect property managers to be lenient when it comes to rent and evictions either. A manager won’t go easy on a tenant who goes a couple of months without paying rent.
Property managers need to learn to deal with their tenants, but there are certain things that tenants can do to make the lives of property managers less difficult. Try to follow these few simple tips as a tenant and your property manager will definitely appreciate it.